Senior operational help, sized to what you actually need.
From a two-week diagnostic to an ongoing fractional seat to a scoped piece of work, same senior operator start to finish, no junior handoff. If you're not sure where to begin, start with an Operations Audit.
How most people work with me.
A low-risk diagnostic, an ongoing operational seat, or a scoped delivery, this is where most engagements start.
Operations Audit
Best place to startFixed-fee · 2-3 weeks
Two to three weeks, fixed fee, focused entirely on finding what is really slowing your business down. I interview the people who do the work, follow real jobs end to end, and look at the numbers you already have. You come out with an honest picture and a plan you could act on the next day, before committing to anything ongoing.
Anyone who suspects the problem is their process but isn't sure where to start.
A prioritised list of what to fix, in what order, and why.
- Interviews and a walk-through of how work really flows
- Analysis of where things break, and why
- A prioritised, sequenced fix list
- A prioritised, sequenced fix list
- A map of where work breaks and why
- A short written findings summary
- Clear recommended next steps
Fractional COO
Monthly retainer · min. 3 months
I own the operating machine, process, structure, systems and execution, and stay embedded in how the business runs so you can get back to leading it. Usually a few days a month, with a weekly check-in and availability between sessions. The COO you need, without the full-time cost or commitment.
A founder stuck in operations who needs to get back to the business.
You own the business again; it runs without depending on you.
- Weekly check-in
- Process audit and redesign
- Systems and tools setup
- Team alignment and ownership
- Async availability between sessions
- A redesigned operating model, in place
- Clear ownership across the business
- An operating rhythm and reporting cadence
- Documented processes the team runs
- A business that runs without depending on you
Fractional PM & Delivery
Project or retainer
I become the person who makes sure the important work lands. I bring order to delivery, priorities, plans, cadence and follow-through, across your team or on a single critical initiative that has to land. You get predictable execution instead of hoping it all comes together.
Teams with good people but inconsistent execution, or a critical initiative that has to land.
The important work ships, on time, without you holding it together.
- Project & delivery planning
- Resource & capacity planning
- Sprint / iteration planning
- Backlog & task setup
- Delivery cadence, stand-ups & reporting
- Risk management & unblocking
- Clean handover
- A clear delivery plan and roadmap
- A working sprint or delivery cadence
- A prioritised, managed backlog
- Regular delivery reporting
- A clean handover at the end
Delivery Diagnostic
Fixed-fee · 2-3 weeks
A two to three week review built specifically for agencies stuck at the 15 to 60 person ceiling. I look at how work moves from sale to delivery to handover, and pinpoint exactly where founder dependency is built into the model. You leave with a specific plan to break the ceiling.
Agency founders at the 15-60 person ceiling still personally holding delivery together.
A prioritised plan with specific fixes.
- Review of your delivery model end to end
- Where founder dependency is created
- A specific, prioritised set of fixes
- A review of your delivery model end to end
- The specific points where founder dependency is created
- A prioritised set of fixes
- A written plan you can act on
The specific pieces I take on.
Scoped work I lead directly. When something needs a full team to build, it is delivered by a trusted delivery team I coordinate, same standards, more hands.
Process Review & Redesign
Project
I map how work actually flows today, not how the org chart says it should, find the friction and failure points, and redesign the processes with clear ownership at each step. Then I roll it out with the team so it sticks.
- Current-state mapping
- Bottleneck & failure-point analysis
- Redesigned process with clear ownership
- Rollout with the team
- Documentation
- Current-state process maps
- A bottleneck and failure-point analysis
- Redesigned processes with clear owners
- Documentation the team can follow
Organisational Structure
Project
I define who owns what: roles, responsibilities, reporting lines and decision rights, so nothing falls through the cracks and decisions stop routing back to you. Where it helps, I add a RACI and flag the hiring priorities the structure exposes.
- Roles & responsibilities
- Reporting lines & decision rights
- RACI where it helps
- Ownership gaps identified
- Hiring priorities flagged
- A clear org and ownership model
- Defined roles and responsibilities
- Reporting lines and decision rights
- Identified ownership gaps and hiring priorities
SOP Creation
Project
I capture how the business actually operates and turn it into clear, usable standard operating procedures, so critical know-how lives in the system instead of in a few people's heads. Not a binder nobody reads, the SOPs your team will actually follow.
- Process capture
- Clear step-by-step SOPs
- Templates & checklists
- A home for them (wiki / system)
- Team walk-through
- Step-by-step SOPs for key processes
- Templates and checklists
- A home for them in your wiki or system
- A team walk-through of the new SOPs
Systems & Tools
Advisory & setup
I audit your tool stack, cut the overlap and chaos, and connect the systems that should be talking to each other so data flows instead of being copied by hand. Where a connection needs real building, it is delivered by a trusted delivery team I coordinate.
- Tool-stack audit
- Consolidation plan
- Integration & workflow setup
- Data flowing between systems
- Heavy builds delivered by a coordinated delivery team
- A full tool-stack audit
- A consolidation plan
- Integrations and workflows set up
- Data flowing between your systems
ERP Advisory & Implementation Lead
Project · lead role
I lead ERP selection and rollout and keep it honest: the right system, scoped to what you actually need, run as an operations initiative rather than a runaway software project. I own the outcome on your side; the build is delivered by a trusted delivery team I coordinate.
- Needs & fit assessment
- Vendor / platform selection
- Implementation roadmap
- Delivery oversight
- The build delivered by a coordinated delivery team
- A needs and fit assessment
- A vendor or platform recommendation
- An implementation roadmap
- Delivery oversight through go-live
Managed Operations
Retainer
I take on the ongoing operational work your team should not be spending its time on, and just run it, with a single point of accountability. You get operations off your plate and a steady hand keeping them improving.
- Ongoing process ownership
- Vendor & tool management
- Reporting & operating cadence
- Continuous improvement
- A single point of accountability
- Ongoing ownership of agreed processes
- Vendor and tool management
- A regular reporting and operating cadence
- A single point of accountability
Something in your operations is costing you. Let's fix it.
A 30-minute call, no pitch. Tell me what's breaking and I'll tell you straight whether I can help.